Customer Services

Recently a new client stated his telephone team needed improvement, and requested us to assist with telephone technique, sales and customer services only. We quickly got to work on the basics and immediately there was an increase in potential leads converted to actual sales. In the training it came to light that there were other issues which greatly affected the team performance which were connected to the leadership.

We immediately demonstrated that by improving several other issues within the business this would also improve conversion levels. The business owner then decided to go up a level with our involvement and we then coached him on a business program for growth as he realised most company issues are relative to each other. To fix one or two issues is only very low impact.

That company is now enjoying a larger profit margin due to using many improved business systems that give steady growth.

Cutting costs

At initial contact our new client had problems with late payments and cash flow. He worried that our fees are the last bill he wanted when he was trying to stop spending and get money in the bank.

We taylored our program to focus on cost cutting first. The results showed immediately that money started to flow from debtors and wasteful processes where amended to be efficient and cost effective.

This allowed the owner breathing space so he could start to implement with us effective business processes to allow growth to occur.

Start Up

A client contacted us to help set her on the path of building a business from just herself (Sole Trader) to employing her first team player. Our coaching program made sure she would get started on the right track of building a successful business. Because she used the methods at an early stage, that business is growing and is more robust at an early stage than if she had not used our time tested methods.